Dịch vụ¶ Dự án Project management Cấu hình Scheduling activities Task management Task stages and statuses Task stages Creating task stages Editing task stages Task statuses Task creation Manual task creation Task configuration Creating tasks from an email alias Creating tasks from a website form Recurring tasks Cấu hình Set up task recurrence Edit or stop task recurrence Nhiệm vụ phụ Creating sub-tasks Bảng chấm công Tổng quan Create Timesheets upon Time Off Validation Lập kế hoạch Cấu hình Qui tắc Property fields and roles Nhân viên Working hours Planning roles Nguyên liệu Shift templates Planning shifts Create a shift Open shifts and auto planning Switching shifts and unassignment Switching shifts Huỷ phân công Dịch vụ hiện trường Creating field service tasks Manual task creation Task creation from a sales order Task creation from a helpdesk ticket Product management Product catalog User default warehouse Cấu hình For your profile For all users Use in field service tasks Planning an itinerary Displaying your itinerary on a map Bảng công tác Cấu hình Create a worksheet template Add a worksheet template to a field service task Use worksheets on site Hỗ trợ Create a Helpdesk team Visibility & Assignment Determine team visibility Follow all team's tickets Automatically assign new tickets Create or modify stages Add email and SMS templates to stages Assign stages to a team Fold a stage Merge tickets Tổng quan Receiving tickets Enable channel options to submit tickets Bí danh email Trò chuyện Trực tiếp Live Chat channel configuration Operators tab Options tab Channel Rules tab Widget tab Create a support ticket from a live chat session Biểu mẫu website Website ticket form customization Prioritizing tickets Trung tâm hỗ trợ Cấu hình Kiến thức Enable Knowledge on a Helpdesk team Search articles from a Helpdesk ticket Share an article to the Help Center Solve tickets with a clipboard box Add clipboard boxes to articles Use clipboard boxes in tickets Diễn đàn cộng đồng Enable forums on a Helpdesk team Create a forum post from a Helpdesk ticket Học trực tuyến Enable eLearning courses on a Helpdesk team Create an eLearning course Add content to an eLearning course Publish an eLearning course Publish eLearning course contents from the back-end Service level agreements (SLA) Create a new SLA policy Define the criteria for an SLA policy Establish a target for an SLA policy Meet SLA deadlines Analyze SLA performance Chế độ xem pivot Chế độ xem biểu đồ Cohort view Báo cáo Available reports Phân tích phiếu hỗ trợ Phân tích trạng thái SLA Đánh giá của khách hàng View and filter options Chế độ xem pivot Chế độ xem biểu đồ Save and share a favorite search Customer ratings Enable customer ratings on Helpdesk teams Set a ratings request email template on a stage Publish ratings on the customer portal Manually hide individual ratings Nâng cao After-Sales services Set up after-sales services Issue refund with credit note Generate coupons from a ticket Facilitate a product return with a reverse transfer Send products for repair from a ticket Create field service task from a ticket Close tickets Manually close solved tickets Automatically close inactive tickets Allow customers to close their own tickets Track and bill time Configure track and bill time features Enable track and bill time on a helpdesk team Configure service products Invoice prepaid support services Create a sales order with prepaid product Create and send an invoice for prepaid services Create helpdesk ticket for prepaid services Track hours on helpdesk ticket Invoice post-paid support services Create a sales order with a time-tracked product Create a helpdesk ticket for time-tracked services Track support hours on a ticket Create an invoice for hours tracked on a ticket
